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FAQ

  • Q What should I do when I have doubts or do not achieve the expected effect in practical application?

    A Q1:What should I do when I have doubts or do not achieve the expected effect in practical application?
    A1:If you have questions in the actual application or you do not achieve the expected effect after use, we suggest that you can communicate with our technical services to exchange methods and problems of the product in the application, which can not only solve your doubts so that you can better understand the product, but also give us feedback on the most real problems in the actual use of the product, and promote our development of better products

    The method:Leave a message online,
    either via email or by WHATSAPP, can add our WHATSAPP or by WECHAT


    Q2: How to contact with us

    A2: Can contact with usd by folllow method:
    email address:exceleva@longkouexcel.com;longkouexcel@gmail.com
    whatsapp:8613792592635
    wechat:13792518650

  • Q How and how much wax emulsion is used

    A Q1: How to use the wax emulsion?
    A1:Our product is a kind of additives with water as the main solvent, applied in water-based products, it can be directly added to the formula to increase the functionality of the product, but also can be used directly, there are many undiscovered uses of the product, if you find new uses in the actual application can tell us.

    Q2:
    How much is used in practical applications
    A2:In practical applications, most of the wax emulsion is added to the product formulation as an additive, and the dosage of different products is not the same, so the specific application should be tested according to their respective needs before deciding the specific dosage.





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